Rr. "Kozma Naska", Nr:33/6,
Elbasan 3001, Albania
Rr. "e Atjonit
Tirane, Albania
Post COVID-19 health and safety advancements at ETG
Health and safety have always been a priority for Elite Travel Group. Ever since we started our business 20 years ago, we have strived to do the best for tourism and our clients. As the world evolves into digitalization, we make sure to consistently adapt to the changes.
Since 2010 we have been working with international expertise to address the health and safety of tourism suppliers. As many of you already know, we have been working on a safety management system plan and workflow process. We intend to be able to conduct paperless safety inspections, audits, and checklists on-the-go by uploading safety forms.
What are We currently working on?
Recently ETG is constantly working on 3 important directions: health and safety advancements The first one is supporting government institutions. We advise them on how to conduct a prevention plan and simple legislation that could be easily absorbed, and logistically implemented by tourism suppliers. Secondly, we want to help the tourism suppliers with HCCAP Health Care Consumer Assistance Program – Training module. We plan to do so at a very low cost so that they can afford it and implement it. All this is tailored and certified by one of the most prestigious international partners. They have several decades of experience, on and offshore in safety management system implementation.
Lastly, the plan is that by the end of 2020, we will implement this digital solution for risk management and the safety management system. This program aims to prevent technical glitches, human failures, promote safety and reduce risks. It will identify, assess, and control hazards to employees and the public in all operations. Currently, we are working on the actuality status of the COVID-19 pandemic case. We have implemented the daily, weekly, and monthly prevention plans inside the system.
What are We trying to achieve?
To summarize, by working to fully digitize this process, we will take safety to the next level. There will be incident reports, toolbox talks, equipment tracking, mobility, natural disasters, hazard management, and much more. We will be the sole player in Albania and the entire region, where suppliers will be qualified based on client reviews, sustainability qualification, their safety management system, and client behavior records.
All this will be transparent in our software, bringing a whole different way of evaluation for these businesses, especially in Albania. Following the implementation of the safety management system, we will be looking forward to implementing standardization for a safer future for our clients, our suppliers, and our business. We believe that life after Covid-19 will be different. Therefore, we must be prepared for future challenges. The global society, and particularly the fragile global tourism industry, must adapt to such globally disruptive events. Stay in touch for further updates on our advancements!
What are We trying to achieve?
Firstly, we have Elite Travel Albania which is an inbound service provider only to B2C (Business to Client). ETA offers theme-tailored services and guaranteed departures, tours, excursions, shore excursions, transfers, rent a car, luxury programs, and other land products. These services are offered throughout Eastern Europe, the Balkans countries, and Albania as well. Elite Travel Albania’s carefully crafted routes take you to both the classic sights and lesser-known, rural highlights. The passion and desire are still at the highest level.
Next, we have Elite Travel Agency. It is a tour operator for Albanians traveling out of Albania especially to the Balkan Regions and Central Europe. It offers accommodation for weekends/weekly stays, weekend breaks, cultural trips, and daily excursions. ETAg also has its contracted cruise offers for which inland services are done and operated by Elite Travel Group. And lastly, it offers explorations with 12 international trips in 5 continents, 1 each month.
The company bases its work on very professional staff and with considerable experience in the field of services.
The third profit center is Elite Travel Lufthansa City Center. This profit center provides its services to Albanian clients, Albanian businesses, and also International corporate accounts. These services include airplane tickets, ferry tickets, visa service, accommodation, tour packages, and airport transfers.
Elite Travel – LCC with 20 years of experience in the travel business, is already part of a global network Lufthansa City Center known as the best and most reliable company in the global travel market, with about 5500 employees, 650 agencies in most more than 80 countries around the globe. As for the inbound service provider for B2B (Business to Business), we have Elite DMC. It offers hospitality products such as special accommodation contracts, round trips, theme tours, excursions and experiences, transfer services, shore excursions, Luxury programs, MICE, and many other land services.
Elite DMC offers these services throughout Eastern Europe, Balkans countries, and Albania. In addition, our Elite Mobility profit center offers transport services, rent a car, rent driver services in Albania and the Balkans.
We have Elite Academy which offers training and courses (especially for the tourism industry) focused on the principles of dual study. This is a nonprofit section, but the company is benefiting by qualifying young employees, improve its image, awareness, and company culture. This is done by offering social responsibility activities and this is considered a profit of professional development.
Elite Academy is made of a group of dedicated tourism professionals with a great deal of experience. Everybody is constantly attentive to global tourism trends, especially digitalization, which is constantly changing the industry.
Elite Academy is aware of the urgent need for competent serving staff in hospitality and provides both introductory and advanced training that is specially adapted to the needs of the tourism and hospitality sector. Its courses are characterized by a combination of theoretical training and direct practice.
Elite Coaching helps entrepreneurs, business owners, and professionals grow in a variety of ways. They usually work on a fixed schedule to share actionable feedback, personalized advice, and growth plans for their clients to increase company revenue, accelerate their careers, or increase business growth.
What Elite Coaching does, is a sustainable and smart transformation for the exponential growth of all industries.
Traveling in Albania during COVID-19
Your wellbeing is primary for us. Therefore, we are giving you the latest updates about traveling in Albania during COVID-19. During this unprecedented situation created by COVID-19, we have been in touch with all the public institutions and local partners, to assure maximal security on all of your travels with us.
Since March 10th, until now, two authorities were assigned to implement all the safety measures in Albania. These institutions are:
1. The Ministry of Health and Social Protection: https://new.shendetesia.gov.al/
2. The Institute of Public Health: http://www.ishp.gov.al/
Sectorial:
1. The Ministry of Tourism and Environment: http://www.mjedisi.gov.al/
2. The Ministry of Infrastructure and Energy: https://www.infrastruktura.gov.al/
We have strictly followed and we have implemented all the guidelines and protocols published by the Ministry of Health and Social Protection & The Institute of Public Health, against the spread of the virus.
Below we have listed all the measures published in the “Anti COVID-19 Measures Protocol”, approved by the Joint Order No. 353 dated 29/05/2020 of the Ministry of Health and Social Protection & the Ministry of Tourism and Environment.
This is a temporary guide during this dynamic phase of COVID-19 and therefore will be refreshed again according to the level of risk.
-70 % of the capacity of the coach is allowed
-All passengers must be equipped with masks and a hand sanitizer
-Maintain distance (where is possible)
This protocol is valid only in case of the removal of restrictive measures by the Albanian Government and in case of allowing touristic activities, according to the confirmed areas and territories.
If a person present within the accommodation/tourism facility (visitor, staff, etc.) has a fever and symptoms of a respiratory infection (dry cough, sore throat, difficulty breathing) he should immediately notify the accompanying person. with National Emergency 127 and LGU of the local unit in terms of tourist enterprise. Communication should be possible only through the telephone.
The use of elevators must allow the distance approved by the MLSW (1.5 m). The distance can be reduced for people who are part of the same family, tourist group, or who share a room.
-Raise your hands often and on request.
-If automatic machines are used, the drinks should be served only in disposable cardboard cups.
When entering and leaving restaurants, or barns customers should disinfect their hands with a disinfectant gel, that should be placed at the entrance of these facilities. Customers must maintain a distance approved by the MLSW between them (1.5 meters). traveling in albania during COVID-19
Until the end of the epidemic caused by Covid-19, all beach stations as well as public beaches must have posted the advice and rules for protection against Covid-19.
These rules consist of.
a) Wash and disinfect your hands regularly and properly.
b) Use masks according to instructions.
c) Avoid crowds and any contact outside the group.
d) Do not touch the face and nose with unwashed and uninfected hands.
e) When coughing or sneezing, cover your mouth/nose with forearms or disposable wipes.
f) If you notice Covid19 symptoms, call Nr. 127.
Based on the size of the environment, the hotel/resort can allow a maximum number of customers at the same time in the Spa area respecting the distance of 1.5 meters between them. For customers who want to enjoy a massage or use the sauna or jacuzzi, each of them must make a reservation to check their number with respect to the distance of 1.5 meters.
At the moment, festivals, concerts, and festivities with a large concentration of people are not allowed until a second announcement.
Recommendations for visits to museums, cultural sites, archeology and protected areas for organized groups, families or individuals
Our updated Covid-19 H&S travel protocol
As the world starts to travel again, we know that restrictions and protocols will rapidly change and evolve. Therefore, from now on Elite Travel Group will continually follow the World Travel and Tourism Council Safe Travels Global Protocols.
This is our updated COVID 19 Health and Safety Travel Protocol. We have also reached our suppliers so that they can review the guidelines listed below. COVID health and safety protocol
Accommodation
Starting with accommodation guidelines, all hotel employees must wear masks in direct contact with guests. They must be trained based on the hygiene regulations of COVID-19. Each hotel should make sure that employees work in fixed teams so that contact can be reduced.
In addition, before the arrival of each guest, the cleaning of the rooms should be done with suitable disinfectants. Especially the pillows have to be thoroughly disinfected, and the room should be ventilated.
To remind guests regarding the rules, hotels must place signs around their spaces and have sufficient disinfectant dispensers in all relevant areas. Also, guests must make sure to wear mouth and nose protections whenever they are in the lobby, elevator, or closed public areas. All entertainment activities can proceed without close contact and by keeping a minimum distance of 1.50 m. COVID health and safety protocol
Guides
We train our tour guides regularly regarding the rules of conduct in connection with the Corona pandemic. In the event of any suspected cases, every tour guide acts according to the ETG crisis manual.
For on-site visits, ETG will organize and carry out test runs in advance. Besides that, the tour guide will ensure and inform the group in the morning that the bus has been thoroughly cleaned, ventilated, and disinfected overnight.
Check-in/out
There are a few different forms that check-in/out will proceed. The first one is by us as DMC or while being on the bus. In this case, the tour guide will distribute the appropriate forms to the clients and hand them over to the hotel staff after completion.
The second way is through electronic check-in in advance by the guest. And the third way is by checking-in in small groups of a maximum of 2 people.
If possible, guests will receive their room key from the tour guide and hand it over to their tour guide at check-out.
Meals
Our hotel partners predominantly do not have meals in buffet form. Instead, most of the meals are served “à la carte” at the table. When it comes to breakfast, you can ask to have it in your room. (please make sure that the offer is extensive).
Moreover, inside the restaurant, a minimum distance of 1.5 m is maintained and, if necessary, meal times per room/travel group are specified. When visiting external restaurants, make sure to observe the rules of distance and that meals are à la carte.
Transfers
The buses and coaches used will be loaded with a maximum of 50% of the permitted capacity to ensure a sufficient distance between passengers (currently valid until 30.09.20). Additionally, passengers should wear mouth/nose protection on the transfer buses. Also, we will provide disinfectants for the hands in sufficient quantities in the buses.
If possible, passengers will enter or leave the bus only from the rear door and in an orderly manner from front to back. The exit of the bus is from the back to the front to avoid contact with other passengers. Furthermore, we will assign a fixed seating order for the entire duration of the journey, which the guests will stick to.
Before each travel group, we will make sure to thoroughly disinfect the buses.
Bus round trips
Buses will be loaded with a maximum of 50% of the permitted capacity (initially valid until 30.9.2020) to ensure sufficient distance between passengers. However, guests who stay in the same room may sit together on the bus, otherwise only one person per row of 2 persons, every second row remains free.
The initial welcome should be contactless. The guide and driver must wear masks and gloves.
In the case of guests that show symptoms, they will be immediately separated from the group, and we will take them to the doctor. Our tour guides always carry information about the nearest doctors and hospitals.
On the buses, it is recommended that guests wear mouth/nose protection.
Visits
We have carefully observed the regulations of individual countries regarding the limitation of guests at places of interest and the necessary distance rules. If necessary we may have to adjust the travel arrangements. The tour guide will wear a mask and speak loudly so that all guests can understand what they say.
In addition, the guide must have a microphone. Nonetheless, audio systems are not allowed, as the use of them involves too many contacts.
Lufthansa City Center global customer survey:
the desire to travel is great
Lufthansa City Center (LCC) is the world’s largest independent franchise company in the travel agency market with more than 570 offices in 95 countries and a total turnover of around 5.3 billion euros (business year 2018) – 5,43 billion Euros (business year 2019). LCC is active in the leisure (tourism) and corporate (business travel) sectors.
The LCC business travel division operates under the label LCC Business Travel. The chain of owner-managed medium-sized travel agencies includes 300 offices with around 2,400 employees in Germany alone. The travel agency network employs around 5,300 people worldwide. LCC global customer survey
From May 20-th until June 12-th, 2020, LCC conducted a customer survey among all international LCC customers. A total of 2,288 customers – including 1,089 corporate and 1,199 leisure customers – from 48 countries took part in the survey. The majority of these customers came from Western Europe (36.10 percent), followed by Eastern Europe (20.59 percent), Middle East/Africa (12.81 percent), Asia (12.36 percent), The Americas (18.15 percent). Among the corporate respondents, 27 percent were travel managers, 9 percent procurement specialists, 27 per-cent travelers, and 37 percent stated a different area of responsibility.
The purpose was to analyze the travel behavior and the changing needs of travelers during COVID-19. The results showed that travel and face-to-face meetings will not be replaced by virtual meetings in the future. Despite COVID-19, the desire to travel continues to be great, and the demand will increase in the upcoming months.
These findings mean positive news for travel agencies. As stated by Martina Groenegres, Managing Director of Lufthansa City Center International (LCCI): “Our international LCC travel agencies have been tremendously challenged over the past weeks. This survey among our LCC customers emphasizes a positive trend. It reveals the combination of an increasing choice, reduced travel warnings, and the opening of borders, as well as the expert knowledge of the individual LCC travel consultant, will be key for our customers.”
For most respondents, business travel is vital. Three-quarters of the respondents believe that the volume of travel will decrease by at least 50 percent in 2020. For 2021, the results look more positive: 38 percent said that the travel volume is going to be the same as in 2019.
Replacing business travel with virtual meetings is out of the question for the majority, 83 percent prefer real meetings versus video conferences. Also, the travel plans after COVID-19 are promising. 53 percent plan to journey again after three months, 34 percent after six months. However, with a similar or smaller budget. Among all respondents, air travel remains the main means of transport for their business trips. LCC global customer survey
The desire to travel is great among leisure customers. The majority is planning a trip in 2020– 48 percent regional and cross-border and 30 percent intercontinental. Many of them can hardly wait: 36 percent intend to travel after three months and 32 percent after six months. For more than half of the responders, last-minute offers are also an option. Beach and city breaks continue to be very popular (with 62 percent and 54 percent), followed by countryside and mountain holidays (each with 33 percent). As for the means of transport, 90 percent of those questioned prefer air travel over their car (73 percent), and 68 percent want to stay in a hotel.
In the future, travel agencies and their expertise will be in demand more than ever. “Apart from new technologies, the relevance of care products as well as new hygiene and safety services, it is the trusted relation to the competent travel expert with local contacts world-wide that makes a difference”, says Martina Groenegres.
Also, additional information will be required. For example, 50 percent of the corporate customers want information on the local health situation, 24-hour service, or help in adapting travel guidelines. 43 percent of the leisure customers would pay extra for the service required due to COVID-19.
Studimi global i klientëve nga Lufthansa City Center: Dëshira për të udhëtuar është e madhe
Nga 20 Maji deri në 12 Qershor 2020, LCC zhvilloi një studim mbi klientët e saj internacional. Një total prej 2,288 klientësh, (1,089 prej tyre klientë korporatash dhe 1,199 klientë për turizëm) nga 48 shtete morën pjesë. Shumica e klientëve vinin nga Europa perëndimore (36.10%), ndjekur nga Europa lindore (20.59%), Lindja e Mesme/Afrika (12.81%), Azia (12.36%), Amerika Veriore & Jugore (18.15%). Mes klientëve nga korporatat, 27% ishin menaxherë udhëtimi, 9% specialistë të prokurimit, 27% udhëtarë dhe 37% deklaruan se i përkisnin një fushe tjetër.
Qëllimi ishte të analizohej mënyra e të udhëtuarit dhe ndryshimet e nevojave të klientëve gjatë COVID-19. Rezultatet tregojnë se në të ardhmen, udhëtimet dhe takimet ballë për ballë nuk do të zëvendësohen me takime virtuale. Pavarësisht COVID-19, dëshira për të udhëtuar vazhdon të mbetet e madhe dhe kërkesa për të udhëtuar do të rritet në muajt në vazhdim.
Këto gjetje janë një lajm pozitiv për agjensitë e udhëtimit. Martina Groenegres, drejtoresha e menaxhimit në Lufthansa City Center International (LCCI) pohon se: “Agjensitë tona ndërkombëtare të udhëtimit LCC janë sfiduar jashtëzakonisht shumë gjatë javëve të kaluara. Ky studim i bërë te klientët tanë të LCC-së thekson një prirje pozitive dhe zbulon se kombinimi i një zgjedhjeje në rritje, paralajmërimet e reduktuara të udhëtimit, hapja e kufijve si dhe njohuritë eksperte të konsulentit individual të udhëtimit të LCC-së do të jenë thelbësore për klientët tanë”.
Për shumicën e të anketuarve, udhëtimi për arsye biznesi është i domosdoshëm. Tre të katërtat e të anketuarve besojnë se vëllimi i udhëtimit do të ulet me të paktën 50% në vitin 2020. Ndërsa për vitin 2021, rezultatet duken më pozitive: 38% thanë se vëllimi i udhëtimit do të jetë i njëjtë si në vitin 2019. Sipas shumicës së të anketuarve, zëvendësimi i udhëtimeve të biznesit me takime virtuale nuk duhet të merret fare parasysh: 83% preferojnë takime të vërteta dhe jo konferencave online.
Planet e udhëtimit pas COVID-19 janë gjithashtu shumë premtuese: 53% planifikojnë të udhëtojnë përsëri pas tre muajsh dhe 34% pas gjashtë muajsh, edhe pse me një buxhet të njëjtë apo më të vogël. Sipas të gjithë të anketuarve, udhëtimi ajror mbetet mënyra kryesore e transportit për udhëtimet e tyre për arsye biznesi.
Klientët e kohës së lirë kanë një dëshirë shumë të madhe për të udhëtuar. Pjesa më e madhe e kësaj kategorie po planifikon të udhëtojë brenda vitit 2020, ku 48% e tyre po planifikojnë të udhëtojnë në vendet e rajonit dhe në shtetet ndërkufitare, dhe 30% po planifikojnë udhëtime ndërkontinentale.
Disa klientë të kësaj kategorie mezi po presin udhëtimet që do të bëjnë ku 36% prej tyre synojnë të udhëtojnë pas tre muajsh dhe 32% pas gjashtë muajsh. Sipas më shumë se gjysmës së të anketuarve, ofertat e minutës së fundit janë gjithashtu një mundësi zgjedhjeje.
Pushimet në plazhe dhe qytete vazhdojnë të jenë shumë të kërkuara me respektivisht 62% dhe 54%, të ndjekura nga pushimet në fshat dhe pushimet malore, secila me 33%. Sa i përket mënyrave të të udhëtuarit, 90% e të anketuarve preferojnë udhëtimin ajror në vend të makinës së tyre 73%, dhe 68% dëshirojnë të qëndrojnë në një hotel.
Në të ardhmen, agjensitë e udhëtimit dhe ekspertiza e tyre do të kërkohen më shumë se kurrë. Martina Groenegres pohon se përveç teknologjive të reja, rëndësisë së produkteve të kujdesit, higjienës dhe shërbimeve të reja të sigurisë, ndryshim të madh përbën edhe marrëdhënia e besimit që eksperti i udhëtimit ka me kontakte lokale në mbarë botën.
Informacioni shtesë do të kërkohet gjithashtu. Për shembull, 50% e klientëve të korporatave dëshirojnë informacion mbi situatën e shëndetit lokal, shërbimin 24-orësh ose ndihmë në përshtatjen me udhëzimet e udhëtimit. 43% e klientëve të kohës së lirë janë të gatshëm të paguajnë më tepër për të pasur shërbimin e kërkuar për shkak të situatës së krijuar prej COVID-19.
USAID regional study on the impact of covid-19 on SMEs
Zbuloni qendrat e përfitimit të Elite Travel Group
Elite Travel Group është themeluar që në vitin 2000 dhe sot është një kompani udhëtimi mjaft e njohur në Shqipëri. Me misionin për t’u dhënë njerëzve më të mirën e Ballkanit dhe Europës Lindore, biznesi ynë është zgjeruar ndër vite. Tashmë ne kemi gjashtë qendra përfitimi, të cilat nuk ofrojnë vetëm shërbime për kohën e lirë, por edhe shërbime për udhëtime korporatash apo udhëtime biznesi në Shqipëri. Gjithashtu, japim edhe kontributin tonë në komunitet nëpërmjet iniciativave tona për përgjegjshmërinë sociale të korporatës.
Së pari, ne kemi Elite Travel Albania që ofron shërbim për ata që duan të vizitojnë Shqipërinë dhe Ballkanin vetëm për B2C (Biznesi ndaj Klientit). ETA ofron shërbime të përshtatura me tematika specifike dhe nisje të garantuara, ture, ekskursione, ekskursione në breg, transferta, makina me qira, programe luksoze dhe produkte të tjera me lidhje tokësore. Këto shërbime ofrohen në të gjithë Europën Lindore, vendet e Ballkanit dhe Shqipëri. Itineraret e hartuara me kujdes të Elite Travel Albania ju çojnë në pamjet klasike dhe në pikat kryesore më pak të njohura rurale. Pasioni dhe dëshira janë akoma në nivelin më të lartë.
Më pas, kemi Elite Travel Agency. Një operator turistik për shqiptarët që udhëtojnë jashtë Shqipërisë, veçanërisht në rajonin e Ballkanit dhe Europën Qendrore. Ajo ofron akomodim për qëndrime javore ose ditore, pushime fundjave, udhëtime kulturore dhe ekskursione ditore. ETAg gjithashtu ka ofertat e saj me cruiser të kontraktuar, për të cilat shërbimet e brendshme bëhen dhe operohen nga Elite Travel Group. Dhe së fundmi, ofron eksplorime me 12 udhëtime ndërkombëtare në 5 kontinente, 1 në çdo muaj. Kompania e mbështet punën e saj në një staf shumë profesional dhe me një eksperiencë të konsiderueshme në fushën e shërbimeve.
udhëtime biznesi
Qendra e tretë e përfitimit është Elite Travel Lufthansa City Center. Kjo qendër fitimi ofron shërbimet e saj për klientët shqiptarë, bizneset shqiptare, dhe gjithashtu korporatat ndërkombëtare. Këto shërbime përfshijnë bileta aeroplani, bileta trageti, shërbim vizash, akomodim, paketa turesh dhe transferta aeroporti. Elite Travel – LCC me një eksperiencë 20 vjecare në biznesin e udhëtimeve, tashmë është pjesë e një networku global Lufthansa City Center që njihet si kompania më e mirë dhe më e besueshme në tregun global të udhëtimeve, me rreth 5500 punojës, 650 agjensi në më shumë se 80 shtete në mbarë globin.
Për sa i përket menaxhimit të destinacionit për partner biznesi të huaj, kemi Elite DMC. Ajo ofron produkte turistike të tilla si: kontrata të veçanta akomodimi, udhëtime vajtje-ardhje, ture tematike, ekskursione dhe ture të organizuara, shërbime transfertash, programe luksi, MICE (Takime, Iniciativa, Kongrese dhe Evente), etj. Elite DMC ofron këto shërbime në të gjithë Europën Lindore, vendet e Ballkanit dhe Shqipëri. Për më tepër, qendra e përfitimit Elite Mobility ofron shërbime transporti, makina me qera, shofer me qera në Shqipëri dhe në Ballkan.
Kemi edhe Elite Academy e cila ofron trajnime dhe kurse (sidomos për industrinë e turizmit) të përqendruara në parimet e studimit të dyanshëm, teori dhe praktikë. Ky është një seksion jofitimprurës, por kompania po përfiton duke kualifikuar punonjës të rinj, të përmirësojë imazhin, ndërgjegjësimin dhe kulturën e kompanisë. Ky konsiderohet si një investim strategjik dhe afatgjatë. Elite Academy është e vetëdijshme për nevojën urgjente për një staf kompetent në shërbim të mikpritjes dhe ofron trajnime fillestare dhe të avancuara që përshtaten posaçërisht për nevojat e sektorit të turizmit dhe mikpritjes. Kurset karakterizohen nga një kombinim i trajnimit teorik dhe praktikës së drejtpërdrejtë.
udhëtime biznesi
Elite Coaching ndihmon sipërmarrësit, pronarët e bizneseve dhe profesionistët të rriten në mënyra të ndryshme. Ata zakonisht punojnë për të ndarë përshtypje vepruese, këshilla të personalizuara dhe plane rritjeje për klientët e tyre për të rritur të ardhurat e kompanisë, për të përshpejtuar karrierën e tyre ose për të nxitur dhe përshpejtuar rritjen e biznesit. Ajo që bën Elite Coaching është një transformim i qëndrueshëm dhe i zgjuar për rritjen eksponenciale të të gjitha industrive.
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