As a member of the Lufthansa City Center Franchise, each year, Elite Travel receives the performance evaluation from LCC Commitment & Quality Monitoring. Recently, our agency got the LCC Top Performer Certificate 3*, reaching the highest possible level. We have achieved this certificate since 2013, and we continue our commitment towards LCC and our high-quality work.
What is the LCC CQM concept?
The LCC Commitment & Quality Monitoring concept ensures the quality level to make the global LCC network stronger. Every year, each LCC agency gets an evaluation based on four categories: LCC Appearance, LCC Facts & Data, LCC Payment, and LCC GDPR and Code of Cooperation/Conduct. When reaching a three stars performance, it means that the travel agency makes perfect use of the LCC network, and it also helps to develop it further.
What were the requirements for Elite Travel?
Elite Travel LCC had to ensure that each of the four categories was fully completed, in order to obtain the Top Performance Certificate.
Firstly, we made sure that the agency’s appearance matched the LCC Corporate Identity.
Secondly, we had to keep our data up to date and always at 100%. Thirdly, we had to sign the GDPR and Code of Cooperation. This means that we process the client’s data only to fulfill contractual obligations and only based on their consent. Lastly, we had to be punctual with our payments.
As a result, by completing all these steps we closed another successful year with the LCC Franchise.
We are proud to continue to be part of the LCC network and work towards a successful future